Privacy Policy

We collect information you provide directly to us when you make a reservation, create an account, sign up for our newsletter, place an order through the Wess Shop, or contact us for support.

• Personal details — name, email address, phone number, postal address
• Payment information — processed securely through our payment partners; we do not store full card numbers
• Booking details — check-in/check-out dates, room preferences, guest count
• Account credentials — username and encrypted password
• Device & usage data — IP address, browser type, pages visited, collected automatically via cookies

We use the information we collect to:

• Process and manage your reservations, orders, and payments
• Communicate with you about bookings, order status, and customer support
• Send you newsletters and promotional offers, where you have opted in
• Improve our website, resorts, and services based on usage patterns
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how you use our site. You can control cookies through your browser settings at any time. For more detail, see our Cookie Policy.

We do not sell your personal information. We may share information with trusted third parties who help us operate our business, including:

• Payment processors, to complete transactions securely
• Booking and property management platforms
• Email and marketing service providers, for newsletters you've subscribed to
• Legal or regulatory authorities, where required by law

We implement industry-standard technical and organizational safeguards — including encryption in transit, access controls, and regular security reviews — to protect your personal information from unauthorized access, loss, or misuse.

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to withdraw consent to marketing communications at any time. To exercise any of these rights, please contact us using the details below.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us via our Contact page or write to us at privacy@wesshospitality.com.